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kaltura:debug [2018/09/17 15:40]
llp created
kaltura:debug [2019/09/09 13:43] (current)
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 ====== Collecting debug information ====== ====== Collecting debug information ======
  
-When you encounter an error that we need to debug, it may be vital to have a so-called ''kms-unique-id''. This is especially true when the error only appears when a specific user is logged on, or when the error only apreas through an embedded solution like LTI((LTI - Learning Tools Interoperability®)).+When you encounter an error that we need to debug, it is vital to have a so-called ''kms-unique-id''. This is especially true when the error only appears when a specific user is logged on, or when the error only appears through an embedded solution like LTI((LTI - Learning Tools Interoperability®)).
  
 The ''kms-unique-id'' must be fetched from the actual request that generated the error, the id is passed from our servers to your browser as a HTTP-Header, that can be found using the browsers inspection tool. The ''kms-unique-id'' must be fetched from the actual request that generated the error, the id is passed from our servers to your browser as a HTTP-Header, that can be found using the browsers inspection tool.
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-When you have found the ''kms-unique-id'' you might want to check the MediaSpace/KAF admin page, on this page there is a Log viewer that allows you to view some log-information. This may give the answer. But if it doesn't please include all the logs found in the MediaSpace/KAF admin in your error report. +When you have found the ''kms-unique-id'' you should note it down and sent the support.
- +
-**//NOTE: It may take up to 10 minutes from ''kms-unique-id'' was generated to the log entries actually show up in the log viewer.//** +
- +
-{{url>https://api.kaltura.nordu.net/p/141/sp/14100/embedIframeJs/uiconf_id/23450592/partner_id/141?iframeembed=true&playerId=kaltura_player&entry_id=0_i372hgwl&flashvars[streamerType]=auto&flashvars[localizationCode]=en&flashvars[leadWithHTML5]=true&flashvars[sideBarContainer.plugin]=true&flashvars[sideBarContainer.position]=left&flashvars[sideBarContainer.clickToClose]=true&flashvars[chapters.plugin]=true&flashvars[chapters.layout]=vertical&flashvars[chapters.thumbnailRotator]=false&flashvars[streamSelector.plugin]=true&flashvars[EmbedPlayer.SpinnerTarget]=videoHolder&flashvars[dualScreen.plugin]=true&&wid=0_w1aq9g4s}} +